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Cancellation & Return Policies

This is our online policy.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call 937-668-5111, Monday through Saturday, 11a.m. to 7 p.m. (ET) & Sunday, 11a.m. to 5:00 p.m. (ET). In many cases, we can provide you with replacement parts and service as needed.

Our return policy is as follows:

Standard Shipping Items

If your Standard Shipping item arrives damaged, please contact us within 24 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply and you must return the product in the original packaging for a 20% restocking fee.

In-Home Delivery For Items Ordered Online

You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72-hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.

Return Requirements

In order to receive the refundable amount of the refund described in this Return Policy. all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

Mattresses and Foundations

Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any.

Exchanges/Refunds.

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. Except for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.

Canceling an Order

You can cancel any order before it ships to our store by calling 937-668-5111. However, once an item has been scheduled to shipped, it cannot be canceled.

If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, restocking & return shipping costs may apply!

 

This is our in store policy.

For purchases made in a Dayton Discount Furniture showroom, no refunds are available and sales cannot be cancelled after merchandise has been ordered. Since we are unable to return items to the manufacturer, all sales are final. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 24 hours of the date of purchase. If you do not cancel the sale within 24 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.

Estimated Time of Arrival (ETA):

If you choose to order an item that is not in stock, we will order it directly from the manufacturer and provide you with an estimated time of arrival. These dates are only estimates as Dayton Discount Furniture is dependent upon the manufacturers to ship your order and we cannot promise specific arrival dates. There are many factors that can potentially impact shipping and receiving of merchandise and delays are possible. Please understand that we are not responsible for delays from the manufacturer. We stride for quick delivery of your merchandise and do not aim to delay you from receiving the furniture you purchase. Each order will have its own individual ETA. Please note that ETAs are based upon business days (Monday – Friday, not including weekends or national holidays). If you have purchased delivery, your ETA does not include the time of delivery to your home. If you are picking up your purchase you will be contacted promptly upon receipt of your merchandise. It is not necessary to contact us for arrival inquiries or updates.

Measurements

If at delivery the product will not fit into your resident you may return the product in the original packaging for a 20% restocking fee. Current and future delivery fees will apply.