We’ve answered some of the most common questions customers have about our products, pricing, and store policies. If you need additional information, we’re always happy to help — just give us a call!
💸 How does Dayton Discount Furniture offer such low prices? Is the quality lower?
Not at all. At Dayton Discount Furniture, we purchase direct truckloads from trusted, name-brand manufacturers, along with overstock and discontinued items from reputable factories and distributors.
Because we buy in bulk at deeply discounted wholesale prices and operate with low overhead costs, we’re able to pass those savings on to you — often offering prices 30%–80% lower than traditional retail furniture stores.
All of our products:
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Come in original manufacturer packaging
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Are backed by manufacturer warranties
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Match the quality you’d find at well-known, high-end furniture retailers
Many first-time visitors are amazed by the value. Simply put: we get it for less, and we sell it for less. Watch the video below to learn how our process works and how we keep costs low — so you save more.
Note on Pricing Tags:
Look for red price tags throughout the showroom — these show pricing for complete sets! That means:
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Sofa & Loveseat
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Or Dresser, Mirror, Nightstand, Headboard, Footboard, and Side Rails — all included!
We don’t play the “haggling game.” Our pricing is straightforward, fair, and already among the lowest in town. No pressure, no guesswork — just great deals from the start.
🛋 Who is Dayton Discount Furniture?
We are a family-owned and locally operated small business based right here in Dayton, Ohio. Our team brings years of experience helping customers furnish their homes affordably, with style and confidence.
Rather than spending on big marketing campaigns or flashy showrooms, we focus on keeping our costs low and passing those savings on to you. That’s why many of our customers say we’re one of Dayton’s “best kept secrets.”
When you shop with us, you’re supporting a local business that’s committed to honest pricing, great service, and quality furniture.
🧾 Do I have to pay sales tax?
Yes. While our prices remain far below typical retail and chain stores thanks to our efficient business model, we are a licensed Ohio business, and are required by law to collect sales tax on all purchases made in-store.
✅ Can I return an item?
Yes. Most items can be returned within 30 days of delivery for a refund or exchange, as long as they meet the following conditions:
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Must be in original condition
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Must include all accessories
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Must be in original packaging
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A 20% restocking fee applies
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Return shipping is the customer’s responsibility
❌ What items are non-returnable?
We cannot accept returns on:
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Clearance items
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Gift cards
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Personalized or custom items
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Items marked “Non-Returnable” on the product page
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Items that have already been assembled
Important: If an item is delivered damaged or defective, these restrictions do not apply. We will make it right.
📦 What if my item arrives damaged or parts are missing?
We inspect and package items carefully, but if something arrives damaged or incomplete:
Contact us within 24 hours of delivery.
📞 Call: 937-668-5111
🕒 Hours:
Mon–Sat: 11 a.m. – 7 p.m. (ET)
Sun: 11 a.m. – 5 p.m. (ET)
We will repair, replace, or supply parts at no extra cost.
🚚 What is your policy for Standard Shipping orders?
For items delivered via standard shipping:
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Damaged deliveries: Call within 24 hours
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Other return issues: Call within 30 days
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Items returned after 30 days may qualify for manufacturer warranty
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Must be returned in original packaging
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A 20% restocking fee applies
🏠 What if I ordered something for In-Home Delivery?
For online orders with In-Home Delivery:
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You have 72 hours after delivery to report any issues (damage, defects, dissatisfaction)
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Contact the phone number listed on your order confirmation email
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After 72 hours, issues may be covered by manufacturer’s warranty
📌 What are the requirements for a return?
To receive a refund or exchange:
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Item must be in new/unused condition
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All parts and accessories must be included
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Items must be securely packed in original packaging
(If packaging was removed by delivery crew, re-pack securely)
Clearance items are final sale unless they arrive damaged.
🛏 Can I return a mattress or foundation?
Only if:
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It is delivered damaged, and you contact us within 72 hours
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It is later found defective under a manufacturer’s warranty
After 72 hours, defects may be addressed through the warranty process.
💳 How do refunds and exchanges work?
Once we receive and inspect your returned item(s), we’ll issue the appropriate:
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Refund (to original payment method), or
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Exchange (if applicable)
Please note:
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Shipping and handling fees are non-refundable
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Return shipping or pickup fees may apply
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Allow 7–10 business days for refund processing
🚫 How do I cancel an order?
You can cancel an order before it is scheduled to ship to our store.
Call us at 937-668-5111 within 24 hours of placing the order.
Once an item is scheduled to ship, it cannot be canceled.
Missed the cancellation window? You can still:
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Arrange a return or exchange in advance
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Return it once it arrives (return shipping and restocking fees may apply)
🔁 Are restocking fees ever waived?
Yes. The 20% restocking fee is waived only if:
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You exchange the item for something of equal or greater value
We do not offer store credit.
❓ Are in-store purchases refundable?
No. All in-store sales are final once merchandise has been ordered.
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No refunds are available.
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Sales cannot be canceled once the order has been placed.
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This policy is in place because we are unable to return items to the manufacturer.
🕒 Can I cancel an in-store order?
Yes, but only under specific conditions:
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A full refund is available only if:
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The sale is canceled within 24 hours of the purchase and
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The item has not yet been delivered or scheduled for delivery.
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If the sale is canceled after 24 hours but before delivery, only 80% of the purchase price will be refunded.
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Express/Next Day Delivery orders are not eligible for cancellation or refund.
📦 What happens if I order an item that is not in stock?
If the item is not currently in stock, we’ll order it from the manufacturer and provide an Estimated Time of Arrival (ETA).
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ETAs are estimates only and based on manufacturer timelines.
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We cannot guarantee a specific arrival date.
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Delays may occur due to supply chain, shipping, or manufacturing issues.
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Business days only are used to calculate ETAs (Monday–Friday, excluding holidays).
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If you’ve chosen delivery, ETA does not include delivery time to your home.
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If you’ve chosen pickup, we’ll notify you as soon as your order arrives.
Please do not call for updates — we’ll contact you as soon as your item is ready.
📏 What if the furniture doesn’t fit in my home?
If the product does not fit at the time of delivery:
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You may return it in original packaging for a 20% restocking fee.
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All delivery charges (past and future) will still apply.
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The restocking fee will be waived only if:
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You exchange the item for one of equal or greater value.
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Store credit is not available.
🚚 What if I refuse delivery?
If you refuse delivery after your item has shipped:
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Your order will be processed as a return under this policy.
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A 20% restocking fee and delivery charges will still apply.
Need help?
We’re here to support you.
📞 Call us at 937-668-5111
🕒 Mon–Sat: 11 a.m. – 7 p.m. | Sun: 11 a.m. – 5 p.m. (ET)